Privacy Policy

Last Updated: 3rd November 2025

Introduction

Digital Edge Pro (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website digitaledgepro.co.uk or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Digital Edge Pro is the data controller responsible for your personal data.

Contact Details:

  • Website: digitaledgepro.co.uk
  • You can contact us through the contact form on our website

Information We Collect

Information You Provide Directly

When you use our contact form or engage our services, we may collect:

  • Name
  • Email address
  • Phone number
  • Business name and details
  • Information about your enquiry or project requirements
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings. For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: When you submit information through our contact form or sign up for our services, you provide consent for us to process your data.

Contractual Necessity: To provide web design, digital marketing, IT support, or web hosting services you have requested.

Legitimate Interests: To improve our services, maintain security, and communicate about our business where we have a legitimate interest and your rights do not override these interests.

Legal Obligation: To comply with legal requirements such as tax and accounting obligations.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Deliver web design, digital marketing, IT support, and web hosting services
  • Send service-related communications
  • Improve our website and services
  • Analyse website usage and trends
  • Prevent fraud and maintain security
  • Comply with legal obligations
  • Send marketing communications (only with your consent)

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers: Third-party companies that help us deliver our services, such as web hosting providers, email service providers, and payment processors. These providers are contractually obligated to protect your data.

Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Third-Party Services

Our website may contain links to third-party websites and services, including:

  • Social media platforms
  • Google services
  • Payment processors

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Contact form enquiries: Up to 2 years from last contact
  • Client project data: Duration of service plus 6 years for accounting purposes
  • Marketing communications: Until you unsubscribe or we cease business relationship

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete data.

Right to Erasure: Request deletion of your personal data in certain circumstances.

Right to Restrict Processing: Request that we limit how we use your data.

Right to Data Portability: Request transfer of your data to another service provider.

Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Right to Lodge a Complaint: You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your data properly.

To exercise any of these rights, please contact us using the details provided above.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • Secure servers and encrypted connections (SSL/TLS)
  • Regular security audits and updates
  • Access controls and authentication
  • Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt out at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly
  • Updating your preferences

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated “Last Updated” date.

Contact Us

If you have questions, concerns, or wish to exercise your data protection rights, please contact us:

Digital Edge Pro Website: digitaledgepro.co.uk

Information Commissioner’s Office (ICO)

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the ICO:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Telephone: 0303 123 1113 Website: ico.org.uk