Every week I speak to a small business owner who built their own website on Wix or Squarespace, spent a weekend getting it live, and is now three years in wondering why it ranks nowhere, why the phone does not ring, and why a competitor with a plainer site is doing better business than [...]
Most small business websites sound the same. "We are passionate about delivering excellence." "Quality you can trust." "Your satisfaction is our priority." Read ten sites in the same sector and you will find variations of those phrases on almost all of them. They are meaningless, and every visitor knows it. Writing your own website [...]
Your website is not a one-off project. You do not build it, launch it, and leave it alone for three years while it silently deteriorates. That is exactly what most small business owners do, and it is exactly why so many of them end up dealing with hacked sites, broken pages, and a slow [...]
You have had a couple of quotes for a new website. One is £300. One is £2,500. The work looks similar on the surface. Both are five pages, both are WordPress, both come with a contact form. So you go with the cheaper one. I have watched this play out with dozens of clients [...]
There is a version of your website that looks fine on the surface but quietly bleeds customers every single day. I have seen it hundreds of times across 17 years of working with UK small businesses. The site is live, it has pages, it has your phone number on it somewhere. But it is [...]
Businesses are filling their websites with AI-generated content that sounds like every other business in their industry, ranks for nothing, and convinces nobody to buy anything. Google updated its Quality Rater Guidelines in January 2025 specifically to target this kind of low-effort content. If your website copy could belong to any business in your [...]
Vibe coding a business website sounds appealing. Tell an AI what you want, get a website in a day, save yourself the cost of a developer. The problem is that the resulting code is riddled with security vulnerabilities, you cannot update it without going back to the AI or hiring a developer, and a [...]
Your Website Doesn't Mention Where You Operate and Local Customers Can't Find You If your website doesn't clearly state where you operate, you're invisible to local searches. People typing "accountant Birmingham" or "plumber near me" won't find you because Google has no idea you serve that area. Claiming your Google Business Profile and actually [...]
TL;DR: Outdated content on your website makes potential customers think you're either no longer trading or you don't care about your business. Testimonials from 2019, team photos of people who left years ago, and news sections last updated in 2020 destroy credibility faster than almost anything else. Fresh content signals you're active, successful, and [...]
TL;DR: If people can't find what they're looking for on your website within seconds, they leave. Confusing menus with vague labels, too many options, and information buried three clicks deep are costing you customers every single day. Simple, clear navigation with language your customers actually use is the difference between a website that converts [...]
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