Terms and Conditions

Last Updated: 3rd November 2025

1. Introduction

These Terms and Conditions govern your use of the Digital Edge Pro website (digitaledgepro.co.uk) and the services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

Digital Edge Pro is a trading name operated in the United Kingdom, providing web design, digital marketing, IT support, and web hosting services.

If you do not agree with these terms, please do not use our website or services.

2. Definitions

“We”, “us”, “our” refers to Digital Edge Pro.

“You”, “your”, “client” refers to the person or business engaging our services or using our website.

“Services” refers to web design, digital marketing, IT support, web hosting, and any other services we provide.

“Website” refers to digitaledgepro.co.uk and all associated pages.

“Agreement” refers to the contract formed between you and us for the provision of services.

3. Services

3.1 Service Provision

We provide the following services:

  • Web design and development
  • Digital marketing (SEO, Google Ads, Google Business Profile optimisation)
  • IT support (computer repairs, network setup, virus removal, email configuration)
  • Web hosting and maintenance

Specific details of services will be outlined in individual project proposals or service agreements.

3.2 Service Scope

The scope of work for each project will be agreed upon in writing before commencement. Any additional work outside the agreed scope may incur additional charges.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any service with reasonable notice. We will work with existing clients to ensure minimal disruption.

4. Client Responsibilities

4.1 Information and Materials

You agree to:

  • Provide accurate and complete information
  • Supply all necessary materials, content, and access in a timely manner
  • Respond to our communications within reasonable timeframes
  • Ensure you have the right to use any materials you provide to us

4.2 Cooperation

Delays caused by failure to provide required information or materials may result in project timeline extensions and potential additional costs.

4.3 Third-Party Services

You are responsible for maintaining any third-party accounts, services, or licences required for your project (e.g., domain registrations, hosting accounts, social media accounts).

5. Fees and Payment

5.1 Pricing

Prices for our services will be provided in written quotations or proposals. All prices are in Pounds Sterling (GBP) and exclusive of VAT unless otherwise stated.

5.2 Payment Terms

Unless otherwise agreed in writing:

  • Web design projects: 50% deposit required before work commences, with the balance due upon completion
  • Monthly retainer services: Payment due in advance on the 1st of each month
  • IT support: Payment due within 14 days of invoice date
  • Web hosting: Annual payment in advance

5.3 Late Payment

Late payments may incur interest at 8% above the Bank of England base rate per annum, calculated daily. We reserve the right to suspend services for non-payment.

5.4 Payment Methods

We accept payment by bank transfer, credit/debit card, or other methods as agreed.

5.5 Refunds

Deposits are non-refundable once work has commenced. Refunds for ongoing services will be assessed on a case-by-case basis and are at our sole discretion.

6. Project Timelines

6.1 Estimates

Project timelines are estimates and subject to change based on project complexity, client responsiveness, and unforeseen circumstances.

6.2 Delays

We are not liable for delays caused by:

  • Client failure to provide required materials or feedback
  • Third-party service failures
  • Force majeure events
  • Changes to project scope

7. Intellectual Property

7.1 Client Content

You retain ownership of all content, images, and materials you provide. You grant us a licence to use these materials for the purpose of delivering our services.

7.2 Completed Work

Upon full payment, you will own the final deliverables created specifically for you (e.g., website design, custom graphics). We retain ownership of:

  • Source code frameworks and tools we use
  • Pre-existing materials, templates, or code libraries
  • General methodologies and processes

7.3 Portfolio Rights

We reserve the right to display completed work in our portfolio, website, and marketing materials unless otherwise agreed in writing.

7.4 Third-Party Materials

Some projects may incorporate third-party plugins, themes, or software. These remain the property of their respective owners and are subject to their licensing terms.

8. Website Hosting and Maintenance

8.1 Hosting Services

For clients using our hosting services:

  • We will maintain reasonable uptime but cannot guarantee 100% availability
  • Regular backups will be performed, but you are responsible for maintaining your own backups
  • We will apply security updates and patches as necessary

8.2 Content Updates

Content updates are provided as part of maintenance packages where agreed. The scope and frequency will be defined in your service agreement.

8.3 Service Interruption

We reserve the right to perform scheduled maintenance with reasonable notice. Emergency maintenance may be performed without notice.

9. Digital Marketing Services

9.1 No Guaranteed Results

We do not guarantee specific results, rankings, or traffic levels from digital marketing services. Results depend on numerous factors outside our control.

9.2 Third-Party Platforms

Marketing services involving third-party platforms (Google, social media) are subject to those platforms’ terms and conditions. We are not responsible for platform changes, policy updates, or account suspensions.

9.3 Advertising Spend

For managed advertising services, you are responsible for all advertising costs in addition to our management fees. We will agree on budgets in advance.

10. IT Support

10.1 Remote and On-Site Support

IT support may be provided remotely or on-site as appropriate. On-site support may incur additional travel charges.

10.2 Data Backup

While we take care when handling your systems, you are responsible for maintaining backups of your data. We are not liable for data loss.

10.3 Third-Party Issues

We cannot be held responsible for problems caused by third-party hardware, software, or service failures beyond our control.

11. Warranties and Disclaimers

11.1 Service Warranty

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards.

11.2 Website Functionality

We warrant that websites we build will function as specified at the time of delivery. We do not warrant compatibility with future browser updates, plugins, or third-party services unless covered by a maintenance agreement.

11.3 Disclaimer

To the fullest extent permitted by law:

  • Our services are provided “as is” without warranties of any kind
  • We do not warrant uninterrupted or error-free service
  • We are not responsible for third-party content, services, or products

12. Limitation of Liability

12.1 Liability Cap

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

12.2 Excluded Losses

We shall not be liable for:

  • Loss of profits, revenue, or business
  • Loss of data or corruption of data
  • Loss of anticipated savings
  • Indirect or consequential losses

12.3 Exceptions

Nothing in these terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

13. Termination

13.1 Termination by Client

You may terminate ongoing services by providing 30 days written notice. You remain liable for payment of all services provided up to the termination date.

13.2 Termination by Us

We may terminate services immediately if:

  • You fail to pay invoices within 30 days
  • You breach these terms
  • You engage in abusive or threatening behaviour
  • Continuing service would cause us legal or reputational harm

13.3 Effects of Termination

Upon termination:

  • All outstanding invoices become immediately due
  • We will provide reasonable assistance in transitioning services
  • We may retain copies of work for legal and archival purposes

14. Confidentiality

14.1 Confidential Information

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our business relationship.

14.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available
  • Was known prior to disclosure
  • Is required to be disclosed by law

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, power failures, or internet service disruptions.

16. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your breach of these terms
  • Your use of our services
  • Content or materials you provide
  • Your violation of any third-party rights

17. Dispute Resolution

17.1 Good Faith Negotiation

In the event of a dispute, both parties agree to first attempt to resolve the matter through good faith negotiation.

17.2 Mediation

If negotiation fails, both parties agree to consider mediation before pursuing legal action.

17.3 Governing Law

These terms are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

18. General Provisions

18.1 Entire Agreement

These terms, together with any written proposals or service agreements, constitute the entire agreement between you and us.

18.2 Amendments

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms. Material changes will be communicated to existing clients.

18.3 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18.4 Waiver

Failure to enforce any provision of these terms does not constitute a waiver of that provision.

18.5 Assignment

You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign our rights and obligations with reasonable notice.

18.6 Third-Party Rights

These terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

19. Acceptable Use

19.1 Prohibited Activities

You agree not to use our services for:

  • Illegal activities or content
  • Distributing malware or viruses
  • Spamming or phishing
  • Infringing intellectual property rights
  • Harassing or threatening others
  • Adult content or illegal material
  • Activities that could damage our reputation

19.2 Compliance

You agree to comply with all applicable laws and regulations in your use of our services.

20. Data Protection

Your personal data will be processed in accordance with our Privacy Policy and UK data protection laws. Please refer to our Privacy Policy for full details.

21. Contact Information

For questions about these Terms and Conditions, please contact us:

Digital Edge Pro Website: digitaledgepro.co.uk

22. Acceptance

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.